What's the policy for order cancellation?

September 07, 2023

For all orders( including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

BEFORE SHIPMENT: Please refer to our shipping policy for order cancellation.

AFTER SHIPMENT: To request an order cancellation after it has been shipped, the customer needs to pay a 10% processing fee. The customer is also responsible for the return shipping cost of $150 . PXID will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.

Please notice: if a customer decided to arrange the return shipment by himself and the request has been confirmed by PXID’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. PXID will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.

The customer needs to email PXID’s customer service team regarding any order cancellation. Once an order cancellation request has been approved, PXID will email the customer a cancellation notification email. The customer shall not send a return package to PXID without receiving notification. PXID will reject all shipments without scheduled to arrive, and the customer is responsible for any related fee or loss.

Please check out our complete REFUND & REPLACEMENT POLICY here.

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